Customers can exchange/ return their order within 10 days after an order has been delivered.
All items must be in unused condition with all original tags attached and packaging intact.
Please note that we will not be able to entertain any returns if the product is found without the original tags or is in used condition.
You can only apply for a Return/ Exchange from your Tkameez account. Login to your account and go the ‘My Orders’ section. Click on ‘View/ Edit Order Details’ for the respective order. Then, choose the Return/ Exchange option, select the product(s), pick the reason, click Submit. A pop-up will open with our Return/ Exchange policy. Click Confirm Return/Confirm Exchange to initiate the process. You will also receive an email and text confirmation from us as well.
No Kind of monetary refund will be entertained until and unless any manufacturing defect is found in the product. All the refunds will be credited in your Tkameez wallet.
Shipping and COD charges will not be refunded.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
If there is any manufacturing defect or any wrong product is delivered, kindly drop us a mail at support@tkameez.com or call us at +91-844-844-8747 for any further queries.
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